Social Media Monitoring Services
Listen, Analyze & Act
Track brand mentions, online news, netizen’s reactions and unlock more consumer insights using the best social media monitoring tool and analytics.
GAIN MORE INSIGHTS FROM
Social Media Monitoring
& Analytics
We bring the best social media monitoring services using the best tools and data analytics capabilities to unlock more actionable insights. Manage online reputation, consumer sentiment, competitor analysis and brand perception using the best social listening tools and processes supported by experienced people.
We combine the best..
Technology + People + Process
Why Trust Us
Social media monitoring services are widely used for tracking news or brand mentions but our solution is tailor-made to help you to manage online reputation (or brand reputation) using real-time monitoring, custom reporting alerts, and tracking of consumer and brand sentiment using the best sentiment detection machine learning AI-engine (algorithm).
We offer superior actionable insights from social listening and social analytics due to our strength in analyzing complex multi-language data, data cleaning capabilities and providing superior sentiment accuracy of up to 99%.
Our social media monitoring solution has helped more than 100 brands in Malaysia, from PR communications managers to top executives of large organizations, Government Ministries and GLCs. This is the main reason why Berkshire Media continues to be the best social media monitoring company in Malaysia (and in South East Asia) with more than 12 years of experience in media monitoring.
Our company is supported by strong technical analytics capabilities, coupled with a strong team of experienced industry analysts that are able to manage, mitigate and recommend actionable insights including communications advisory services.
CUSTOM SOLUTIONS
Our Social Analytics
& Media Monitoring Services
Brand Sentiment Monitoring
Track real-time conversations about your brand with AI-powered social media monitoring. Identify trends, manage crises, and enhance customer trust with instant sentiment insights. Stay competitive, protect your reputation, and engage effectively with your audience—because every mention matters.
Online Reputation Management
Our online reputation risk management service helps you detect threats, negative trends, and misinformation before they escalate. By using our social media monitoring services, gain instant insights, manage crises proactively, and safeguard your brand’s credibility. Stay in control of your digital presence—because reputation is everything.
Consumer Sentiment Analytics
Understand how customers feel about your brand, topics or issues with our consumer sentiment analytics. Our social media monitoring tools track sentiment, emotions, trends, and feedback in real time with high degree of accuracy, helping you refine strategies, improve engagement, and build loyalty. Stay ahead of consumer expectations with data-driven decisions.
Competitor Benchmarking
Stay ahead of the competition with social media monitoring. Track competitor performance, analyze engagement trends, and uncover market opportunities with our competitor benchmarking services. Our highly-experienced market research capabilities will analyze and identify unique value propositions using data-driven insights and tools to refine your strategy and outperform rivals.
News Tracking & Effectiveness
Our traditional news monitoring with automated alerts help organizations to get the latest update on news coverage. You can now effectively track your PR effort, PR values and netizen’s reaction from news what they say about your brand or organization.
Communications Advisory
Our communications advisory services are available to assist organizations with the help of data-driven insights sourced from our social media intelligence, monitoring tools and sentiment analytics. You can now subscribe to our social media monitoring services that comes with communication strategy, recommendations and advisory from PR and marketing experts.
WHY CHOOSE US?
Clean Data
& Higher Accuracy
Get clean data to improve your decisions and insights from social media monitoring and listening tools. We reduce errors and improve sentiment accuracy by cleaning your datasets using proprietary text algorithms. Discover how the best social listening tools need clean data to benefit companies and brands.
Custom Dashboard
& Reports
Go beyond AI-automated email reports and alerts. Our custom dashboards, alerts and reports from social media monitoring tools are designed to deliver more value. Discover how bespoke integrated media monitoring reports benefit top executives and leaders.
Actionable Insights
to Real Actions
Our team of domain experts with years of industry experience brings greater depth and context to your social media monitoring analysis. We provide data-driven communications advisory and recommendations to execute your action plans.
Social Media Monitoring Tools are Obsolete. Gain More Insights From Social Analytics Services
Getting the best from social listening tools and monitoring systems are more than tracking brand mentions. It requires data cleaning and interpreting relevant insights on what is important to brands and organizations.
Go beyond media monitoring. We aim to do more.
Extract. Process. Analyze
Discover superior insights from our unique approach to monitoring your social media brands, products and services.
Data Extraction
Social media is generally filled with noise, unless you apply the right keywords to extract the relevant data. We prepare the relevant keywords and clean the raw data to eliminate noise and errors. Data preparation is crucial at this stage to determine quality output from your insights.
DATA
Output:
Data Processing
We apply bespoke techniques to mine social media data from multiple platforms. Using our proprietary sentiment text algorithm engine, SENTIROBO®, we cut down processing time with greater sentiment accuracy as keywords are updated regularly by our analysts. This minimizes the data error rate significantly.
INFORMATION
Output:
Actionable Insights
Actionable insights are best derived from clean data and with industry or domain experience. We apply another round of data processing and quality audit on our processed data. Our end output consists of an analysis report that is designed for top management and C-suites. Now you can make better decisions.
INSIGHTS
Output:
Get More Insights From Social Media Monitoring.
Measure Sentiment & Emotions.
Emotions are the single biggest determinant of human behaviour. 90% of our decisions are subconscious (emotional). Our emotion analytics and predictive sentiment engine allows you to measure sentiment or emotions more accurately. You can do more with your social data using the right data science.
Discover more value from social media monitoring
Our value-driven package provide distinct advantages to companies wanting to achieve the best from social media monitoring and analytics.
Unlimited Data Volume
Monitor and analyze unlimited social media data without having to worry about data quota and volume of mentions. All inclusive social media monitoring solution for you.
Verified Clean Data
Reduce data error rate by up to 0%. We clean and remove unwanted social media data in order to gain better insights from higher sentiment accuracy. Gain more from a clean set of data.
Wide Coverage
We monitor more than 8 social media and online media platforms such as Facebook, Twitter, mainstream news, news aggregator, Youtube comments, etc. Get more insights from multiple platforms.
Domain Experience
We discover better insights and recommendations from our team of analysts with a combined experience of more than 30 years. The best domain insights from social media monitoring come with experience.
Fast Turnaround Time
Social media monitoring requires a team of dedicated analysts who understands the need to act fast in a crisis situation. We provide real-time monitoring tool and fast turnaround time for ad-hoc crisis monitoring and our deliverables.
Customizable & Actionable Reports
Our customizable reports mean we can integrate seamlessly into your existing organization reporting structure. Choose unlimited templates for daily, weekly, monthly, quarterly and yearly social media monitoring reports.
75% of the global internet users are communicating in their native language. Our social media monitoring and social analytics help you discover more meaningful insights by understanding local dialects, contextual sarcasm and slangs.
AI-driven Human Supervised Analytics Engine
Obtain more meaningful sentiment insights from social media monitoring compared to automated sentiment detection engine found in most social listening tools. Improve sentiment tagging accuracy and brand perception using our AI machine-learning algorithm supervised by domain analysts.
Sentiment Analytics Engine
We utilize SENTIROBO® in our social media monitoring, a proprietary language-independent text algorithm engine with machine learning technology. Higher sentiment accuracy leads to better insights and decisions for decision-makers or campaign managers.
Our text algorithm engine is customizable to process data in any language including local dialects and other non-dictionary based keywords.
Emotions Analytics Engine
Our proprietary text engine algorithm EMOROBO® provides more depth to sentiment by analyzing emotion that shapes our behaviour. Measure Joy, Love, Surprise, Fear, Anger and Sadness and gain better insights from your social media monitoring activities. Understand emotional drivers behind specific actions or behaviors to better target your audience.
Our text algorithm engine is customizable to process data in any language including local dialects and other non-dictionary based keywords.
Monitor your Brand and Transform Data Into Actionable Insights
Our goal is to turn your social monitoring data into actionable insights and we help you by recommending the right actions to achieve your goals. We help more than 100 brands and organizations unlock more value from social media tracking and analytics. We believe our unbiased social insights gives you the competitive edge to win more customers and build a strong brand loyalty.
Get a free quote in 24 hours
Get a free quotation for our social media monitoring tool or social analytics services at our unbeatable prices. Our rate starts from RM 2,500 per month and our low price guarantee means you are getting the best value for money to begin your social media monitoring with us.
FAQ: Frequently Asked Questions
Get more answers on our social media monitoring services.
About Us
Berkshire Media is a leading social media monitoring company with strong data analytics capabilities. As the market leader amongst the best social analytics and media monitoring companies in Malaysia, we pioneer custom solution to drive more actionable data-driven insights through our communications advisory, strategy and actions.
We are the only company in Malaysia that specializes in data-driven online reputation management, issue tracking, crisis management, consumer sentiment analysis and public perception management using our proprietary social analytics service-based framework that combines the best social listening tools (technology), experienced industry analysts (people) and the best processes.
We believe there is not a single best social media listening tool in the market, and harnessing the power of actionable insights from social analytics require the best technology, people and processes. However, you can still subscribe to our social media monitoring tool at reasonable prices, with lowest monthly fee at only RM 500 per month.
For more advance users, we have built a proven scalable and time-tested social analytics model that helps businesses improve brand reputation by managing issues more diligently (and proactively). And this can only be achieved by combing our industry experience supported by dedicated team in various industries.
Who is it for?
Our custom social media monitoring solutions or tool is designed for medium-to-large organizations, particularly Government Linked Companies (GLC) in Malaysia, international brands and public-listed companies, Government Ministries or rising brand owners with more than 10 products.
Whilst we understand that our social analytics is not for everyone, we value clients and organization who seek for deeper insights beyond what social listening tools can provide.
Our industry experience
We are proud to be the best social media monitoring company in Malaysia spanning across 13 years of industry experience in oil & gas, aviation, airlines, consumer banking, national safety, healthcare, public sector including government ministries, state agencies and government linked companies. We have helped more than 100 brands, clients and partners in Malaysia, Indonesia and Singapore by leveraging on the best social and news media monitoring tools.
Our long-term industry engagement with our clients and partners have enabled us to strengthen our core media monitoring and sentiment analytics services in Malaysia, focusing on online reputation risks and perception management for brands, issue management, research and predicting consumer trends and behaviour.