GAIN MORE DATA-DRIVEN INSIGHTS

Social Media Monitoring
& Analytics Services

We bring the best data-driven social media monitoring using the best tools and data analytics capabilities to unlock more actionable insights. Manage online reputation, consumer sentiment, competitor analysis and brand perception using the best social listening tools and processes supported by experienced people.

KEY FEATURES

SUBSCRIBE AND MONITOR

Cloud-based media monitoring system for busy professionals

Discover a quick and easy way to monitor and track your brand mentions, issues and topics on social media using our AI-enabled real time media monitoring software (system). This self-service model is handy for busy PR professionals, campaign managers and marketing executives. 

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CUSTOM SOLUTIONS & SERVICES

Monitor. Analyze. Act

Our custom social analytics and media monitoring services bring more value from traditional social media and online news listening tools  Our services include data cleaning, custom data tagging, bespoke data visualization, custom media monitoring dashboards with 24/7 reporting and advisory supported by highly experienced dedicated team.

AREAS THAT WE CAN HELP YOU WITH

Track real-time conversations about your brand with AI-powered social media monitoring. Identify trends, manage crises, and enhance customer trust with instant sentiment insights. Stay competitive, protect your reputation, and engage effectively with your audience—because every mention matters.

Our online reputation risk management service helps you detect threats, negative trends, and misinformation before they escalate. By using our social media monitoring services, gain instant insights, manage crises proactively, and safeguard your brand’s credibility. Stay in control of your digital presence—because reputation is everything.

Understand how customers feel about your brand, topics or issues with our consumer sentiment analytics. Our social media monitoring tools track sentiment, emotions, trends, and feedback in real time with high degree of accuracy, helping you refine strategies, improve engagement, and build loyalty. Stay ahead of consumer expectations with data-driven decisions.

Stay ahead of the competition with social media monitoring. Track competitor performance, analyze engagement trends, and uncover market opportunities with our competitor benchmarking services. Our highly-experienced market research capabilities will analyze and identify unique value propositions using data-driven insights and tools to refine your strategy and outperform rivals.

Our traditional news monitoring with automated alerts help organizations to get the latest update on news coverage. You can now effectively track your PR effort, PR values and netizen’s reaction from news what they say about your brand or organization.

Our communications advisory services are available to assist organizations with the help of data-driven insights sourced from our social media intelligence, monitoring tools and sentiment analytics. You can now subscribe to our social media monitoring services that comes with communication strategy, recommendations and advisory from PR and marketing experts.

A GLIMPSE OF OUR EXPERIENCE

Custom Dashboard Case Studies

See Our Social Media Monitoring in Action

Each case study is a custom sentiment and media-monitoring dashboard built from real Malaysian conversations. Pick a brand to open its dashboard.

Healthcare

Media Monitoring & Sentiment Analysis for Hospitals

Social listening and news monitoring across Google reviews, Facebook, X, TikTok and forums, covering sentiment, share of voice by specialisation, treatment costs and waiting times.

10 hospitals1,000+ mentions7 weighted criteria
Read analysis

Want a dashboard like this for your brand? Get a free consultation & demo →

WHY CHOOSE US? 

Clean Data
& Higher Accuracy

Clean data enables better social insights when using social media monitoring and listening tools. We help improve sentiment accuracy by cleaning your datasets using proprietary text algorithms. 

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Custom Dashboard
& Reports

Go beyond automated social media monitoring reports with custom dashboards, alerts and reports. Integrated media monitoring reports help top executives make informed decisions to grow consumer trust and strengthen brand reputation.

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Actionable Insights
to Real Actions

Our team of domain experts brings greater depth and context to your social media monitoring analysis. We provide data-driven communications advisory and recommendations to execute your action plans.

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EXPERIENCE MATTERS 

million data analyzed since 2012
0

UNBEATABLE PRICES

Subscribe to our custom packages

We deliver affordable media monitoring packages to cater for SMEs, GLCs, MNCs, Ministries and Government Agencies since 2012.

NO SUBSCRIPTION. SCALABLE PRICING

AN INTEGRATED SOLUTION

Technology. People. Process

Our unique approach of combining technology, people and processes delivers the best media monitoring solution to achieve your communication and marketing goals. Highly valued by many communication professionals and campaign managers.

Berkshire Media was established in 2012 to pioneer a multidisciplinary data-driven and science-backed approaches to strengthen communication and marketing campaigns. The principle behind this is the adoption of social and news media monitoring framework that form part of our core services that are still being engaged by our highly trusted clients include the public sector and GLCs.

Social media monitoring services are widely used for tracking news or brand mentions but our solution is tailor-made to help you to manage online reputation (or brand reputation) using real-time monitoring, custom reporting alerts, and tracking of consumer and brand sentiment using the best sentiment detection machine learning AI-engine (algorithm).

We offer superior actionable insights from social listening and social analytics due to our strength in analyzing complex multi-language data, data cleaning capabilities and providing superior sentiment accuracy of up to 99% – which sets us apart from our competitors (that mostly sell software as a service, or traditional media monitoring systems).

We believe there is no single media monitoring system that is considered the best in the market given the complexities, data restrictions and limitations. We overcome these challenges by providing custom media monitoring solutions that cater for daily monitoring needs (eg: curated human assisted Whatsapp alerts, automated reporting alerts (unlimited daily) via email, user access, real time monitoring support and many other services due diligence reporting, crisis alerts and bespoke deep-dive reports).

Our social media monitoring solution has helped more than 100 brands in Malaysia, from PR communications managers to top executives of large organizations, Government Ministries and GLCs. This is the main reason why Berkshire Media continues to be the best social media monitoring company in Malaysia (and in South East Asia) with more than 14 years of experience in media monitoring, sentiment analysis, PR crisis management and reputation risk management since 2012. Our records showed that we have delivered more than 15,000 analysis reports to our clients since 2012, and our academic publications on social data analysis have received more than 500 citations, with more than 120 million social media data processed and analyzed by our analysts.

Our company is supported by strong technical analytics capabilities, coupled with a strong team of experienced industry analysts (with average media monitoring experience of more than 8 years). This enables us to set apart from our competitors that require highly experienced GLC or industry-led teamt are able to monitor direct or indirect issues, manage reputation risks, mitigate and recommend actionable insights including communications advisory services.

Stop subscribing to social media monitoring tools or systems.

Getting the best from social listening tools and monitoring systems requires more than tracking brand mentions or share of voice. Data cleaning and interpreting relevant and important insights is what we do best.

Go beyond AI-enabled media monitoring solution.

A ROBUST AI-ENABLED SOLUTION

Monitor. Track. Act

We do the heavy lifting for you by ensuring clean social media data are processed and analyzed using AI tools, verified by our in-house qualified analysts and research team. This saves time and optimize your resources to focus on actions that brings the greatest outcomes to your campaign or communications objectives.

Data Extraction

We create, and update relevant keywords and clean the raw data to eliminate noise and errors from social media channels. We believe data preparation is crucial to determine quality output from your insights. 

DATA

Output:

Data error
68%
Sentiment Accuracy
31%

Data Processing

We apply bespoke techniques to mine social media data from multiple platforms. Using our proprietary sentiment text algorithm engine, SENTIROBO®, we cut down processing time with greater sentiment accuracy thus minimizing data error significantly. 

INFORMATION

Output:

Data error
11%
Sentiment Accuracy
97%

Actionable Insights

Actionable insights are best derived from clean data and with industry or domain experience. We apply another round of data processing and quality audit on our processed data. Our end output consists of an analysis report that is designed for top management and C-suites for better decisions.

INSIGHTS

Output:

Data error
5%
Sentiment Accuracy
99%

Social Media Monitoring and Listening | Tool & Services

Monitor what people are saying about you and what shapes the conversation

Track brand mentions, online news, netizen’s reactions, sentiment, public perception and consumer insights using the best social media monitoring tools, systems and analytics.

WE DELIVER MORE

Measure Sentiment & Emotions

IDENTIFY WHICH EMOTION DRIVES THE SENTIMENT

Emotions are the single biggest determinant of human behaviour. 90% of our decisions are subconscious (emotional). Our emotion analytics and predictive sentiment engine allows you to measure sentiment or emotions more accurately. 

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WHAT SETS US APART

Our clients seek more value from traditional social media monitoring tools and systems

Our value-driven package provide distinct advantages to companies wanting to achieve the best from social media monitoring and analytics.

Unlimited Data Volume

Monitor and analyze unlimited social media data without having to worry about data quota and volume of mentions. All inclusive social media monitoring solution for you.

Verified Clean Data

Reduce data error rate by up to 0%. We clean and remove unwanted social media data in order to gain better insights from higher sentiment accuracy. Gain more from a clean set of data.

Wide Coverage

We monitor more than 8 social media and online media platforms such as Facebook, Twitter, mainstream news, news aggregator, Youtube comments, etc. Get more insights from multiple platforms.

Domain Experience

We discover better insights and recommendations from our team of analysts with a combined experience of more than 30 years. The best domain insights from social media monitoring come with experience.

Fast Turnaround Time

Social media monitoring requires a team of dedicated analysts who understands the need to act fast in a crisis situation. We provide real-time monitoring tool and fast turnaround time for ad-hoc crisis monitoring and our deliverables.

Customizable & Actionable Reports

Our customizable reports mean we can integrate seamlessly into your existing organization reporting structure. Choose unlimited templates for daily, weekly, monthly, quarterly and yearly social media monitoring reports.

OUR TECHNOLOGICAL ADVANTAGE

AI-driven Human Supervised Analytics Engine

 Obtain more meaningful sentiment insights from social media monitoring compared to automated sentiment detection engine found in most social listening tools. Improve sentiment tagging accuracy and brand perception using our AI machine-learning algorithm supervised by experienced industry analysts.

Sentiment Analytics Engine

We utilize SENTIROBO® in our social media monitoring, a proprietary language-independent text algorithm engine with machine learning technology. Higher sentiment accuracy leads to better insights and decisions for decision-makers or campaign managers.

Our text algorithm engine is customizable to process data in any language including local dialects and other non-dictionary based keywords.

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Emotions Analytics Engine

Our proprietary text engine algorithm  EMOROBO® provides more depth to sentiment by analyzing emotion that shapes our behaviour. Measure Joy, Love, Surprise, Fear, Anger and Sadness and gain better insights from your social media monitoring activities. Understand emotional drivers behind specific actions or behaviors to better target your audience.

Our text algorithm engine is customizable to process data in any language including local dialects and other non-dictionary based keywords.

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Monitor your Brand and Transform Data Into Actionable Insights

Our goal is to turn your social monitoring data into actionable insights and we help you by recommending the right actions to achieve your goals. We help more than 100 brands and organizations unlock more value from social media tracking and analytics. We believe our unbiased social insights gives you the competitive edge to win more customers and build a strong brand loyalty.

LET US ASSIST YOU

Get a free quote in 24 hours

Get a free quotation for our social media monitoring tool or social analytics services at our unbeatable prices. Our rate starts from RM 2,500 per month and our low price guarantee means you are getting the best value for money to begin your social media monitoring with us. 

FAQ: Frequently Asked Questions

Get more answers on our social media monitoring services.

Berkshire Media is a leading social media monitoring company with strong data analytics capabilities. As the market leader amongst the best social analytics and media monitoring companies in Malaysia, we pioneer custom solution to drive more actionable data-driven insights through our communications advisory, strategy and actions.

We are the only company in Malaysia that specializes in data-driven online reputation management, issue tracking, crisis management, consumer sentiment analysis and public perception management using our proprietary social analytics service-based framework that combines the best social listening tools (technology), experienced industry analysts (people) and the best processes.

We believe there is not a single best social media listening tool in the market, and harnessing the power of actionable insights from social analytics require the best technology, people and processes. However, you can still subscribe to our social media monitoring tool at reasonable prices, with lowest monthly fee at only RM 500 per month.

For more advance users, we have built a proven scalable and time-tested social analytics model that helps businesses improve brand reputation by managing issues more diligently (and proactively). And this can only be achieved by combing our industry experience supported by dedicated team in various industries.

Our custom social media monitoring solutions, services and tools are ideally suited for medium-to-large organizations, particularly Government Linked Companies (GLC) in Malaysia, international brands and public-listed companies, Government Ministries or rising brand owners with more than 10 products, or organizations handling multiple complex issues (reputation-related issues and operational customer or public-facing issues).

Berkshire Media brings 14 years of experience in media monitoring services for large companies and brands in Malaysia, making it one of the most reliable, reputable and trusted agencies that offers a comprehensive integrated media monitoring solution for handling large amount of social media and online news data. 

This means our premium best-in-class services are meant to enhance your existing media monitoring system, or address the current gaps, or limitations by your current social listening tools. Along with data analytics capabilities, this makes our advanced social listening services amongst the best you could find in Malaysia and in Southeast Asia.

Whilst we understand that our social analytics and media monitoring services may not be for everyone, we value clients and organizations who seek for deeper insights beyond what social listening tools can provide.

We are proud to be the best social media monitoring company in Malaysia spanning across 14 years of industry experience in oil & gas, aviation, airlines, consumer banking, national safety, healthcare, public sector including government ministries, state agencies and government linked companies. We have helped more than 100 brands, clients and partners in Malaysia, Indonesia and Singapore by leveraging on the best social and news media monitoring tools and our experience in issue management, crisis management and PR.

Our long-term industry engagement with our clients and partners have enabled us to strengthen our core media monitoring and sentiment analytics services in Malaysia, focusing on online reputation risks and perception management for brands, issue management, research and predicting consumer trends and behaviour.

You are getting highly experienced team as part of our comprehensive technology-enabled shared-services model that ultimately reduces your time and cost to deploy highly effective strategies to mitigate and reduce reputation risks. This time and tested media monitoring data-driven campaign framework has helped hundreds of brands, companies, individuals and organizations to make informed decisions, avoid costly campaign mistakes and align better resources with higher efficient budget allocations over the years.

Ultimately, we are not just providing a media monitoring system (software), but a comprehensive but yet scalable services that are aligned to your organizational needs. Therefore our custom prices are deemed affordable without the need for a fixed subscription model. You can opt for custom adhoc reporting as and when-needed, or a more robust 24/7 risk management monitoring services that takes care every aspect of your customer-facing operations, reactions, feedback and comments arising from multiple social and online channels.

We are the only media monitoring agency in Malaysia that retains long term clients for more than 10 years, with long standing clients reaching 11 to 12 years with us. With a population of 35 million, our invaluable experience in Malaysia brings greater connectivity between complex issues with interdependencies that cut through across other similar entities or industries.